IT Management in remote work environments: challenges and strategies for managing it in organizations that adopte remote or hybrid work.

Abstract

The article analyzes the challenges of IT management in remote work environments, addressing aspects such as information security, technological infrastructure, technical support, team engagement, and regulatory compliance. The methodology used involves discussing innovative practices and tools that can be applied to overcome the difficulties faced by organizations in this context. Among the main challenges highlighted are the use of unsecured personal devices and home networks, which significantly increase the risks of data breaches and cyberattacks. Additionally, there are barriers to ensuring adequate infrastructure, stable connectivity for employees, and agile and efficient remote technical support. Team management also becomes more complex due to the lack of in-person interactions and difficulties in engagement and communication. The results show that solutions such as VPNs, multi-factor authentication (MFA), role-based access control (RBAC) policies, and the use of cloud services are essential for improving both security and productivity in remote work. Collaboration tools like Microsoft Teams, Slack, and Zoom help keep teams connected and productive, while continuous training and regular audits ensure compliance with laws and regulations. It is concluded that success in IT management in remote or hybrid scenarios requires robust investments in technological infrastructure, cybersecurity strategies, efficient technical support, and actions aimed at team engagement and training.